We make sure that all transactions go smoothly, but if there’s a problem with a purchase, our customers are covered by the Japanese Taste Money Back Guarantee.
Our Money Back Guarantee ensures that you receive the item or get the money back.
You can use the JapaneseTaste’s Money Back Guarantee when:
- Don’t receive an item
- Receive an item that doesn’t match the listing description
When a customer doesn't receive an item
In case of a non-received item the first thing that you should do is to check the delivery status online. All of our parcels are tracked by default and can be checked online.
If the online status shows issues with the delivery of the item, please report to us.
We then will review the information and double check with the shipping company. If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping.
Generally, the customer is responsible for accepting the item when it arrives. If the customer refuses delivery, their claim is not eligible for the Money Back Guarantee.
When an item doesn't match the listing description
In the rare case of receiving an item that doesn’t correspond with the listing description please contact us immediately with any relevant information about the item.
We then review the item description, photos of the item and any other information about the item.
If we can't determine that the item matches the listing description, we may offer a solution, such as a return, replacement or refund.