Our Guarantee

GENUINE ITEMS

We only stock genuine and authentic items made by real Japanese brands, so you can be sure the item you receive is the real deal.

In order to control the product traceability we make sure that all the inbound process remains in-house. This means that all of our items are directly purchased from Japanese manufacturers or distributors, then manually inspected and finally shipped worldwide from our warehouse in Osaka bay.

During the inbound process no other 3rd parties are involved nor we acquire products distributed through unknown operators.

 

MONEY BACK GUARANTEE

We make sure that all transactions go smoothly, but if there’s a problem with a purchase, our customers are covered by the Japanese Taste Money Back Guarantee.

Our Money Back Guarantee ensures that you receive the item or get the money back.

You can use Japanese Taste’s Money Back Guarantee when:

  • Don’t receive an item
  • Receive an item that doesn’t match the listing description

 

➜ When a customer doesn't receive an item

In case of a non-received item the first thing that you should do is to check the delivery status online. All of our parcels are tracked by default and can be checked online.

If the online status shows issues with the delivery of the item, please report to us.
We then will review the information and double check with the shipping company.

If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping.

Notes:
Generally, the customer is responsible for accepting the item when it arrives. If the customer refuses delivery, their claim is not eligible for the Money Back Guarantee.

 

 When an item doesn't match the listing description

In the rare case of receiving an item that doesn’t correspond with the listing description please contact us immediately with any relevant information about the item.

We then review the item description, photos of the item and any other information about the item.

If we can't determine that the item matches the listing description, we may offer a solution, such as a return, replacement or refund.