Privacy Policy

Last updated: October 20, 2026

Japanese Taste is operated by Expandy Co., Ltd. (“Japanese Taste,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with us.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and account information, such as your name, email address, telephone number, account details, and communication preferences.
• Order and delivery information, such as the products you purchase, billing and shipping addresses, and order history.
• Payment and transaction information, such as your payment method, payment status, and transaction details. Payments may be processed by third-party payment providers.
• Communications and submissions, such as messages you send to customer support, reviews you submit, and responses to surveys or promotions.
• Website and device information, such as your IP address, browser and device information, pages viewed, referring pages, and interactions with our website and advertisements.

We collect information directly from you, automatically when you use our website, and from service providers or partners involved in providing our services.

How we use personal information

We use personal information to:

• Process payments, fulfil orders, arrange delivery, and manage returns and refunds.
• Create and manage accounts.
• Respond to questions and provide customer support.
• Operate, secure, troubleshoot, and improve our website and services.
• Understand how visitors use our website and measure the effectiveness of our communications and advertising.
• Send marketing communications where permitted by applicable law. You can unsubscribe from marketing emails using the link in those emails.
• Detect and prevent fraud or other misuse.
• Comply with legal obligations and protect our rights.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the purpose, which may include performing a contract with you, complying with a legal obligation, pursuing our legitimate interests where permitted, or obtaining your consent.

Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how the website is used, and support advertising and marketing. Some of these technologies may be provided by third parties.

You can manage cookies through your browser settings and, where available, the privacy or cookie controls on our website. Blocking certain cookies may affect how the website works. Where applicable law requires consent for particular cookies or similar technologies, we will request it.

Reviews and public content

If you submit a review or post information in a public area of our website, the information you choose to share may be visible to others. Please avoid including personal information that you do not want made public.

When we share personal information

We may share personal information with:

• Service providers that help us operate our website, process payments, fulfil orders, deliver purchases, provide customer support, send communications, analyze website use, or prevent fraud.
• Advertising and analytics partners that help us understand website activity and measure or deliver advertising.
• Professional advisers, such as legal and accounting advisers, when necessary.
• Authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.
• A buyer or successor if our business or assets are sold, transferred, or reorganized.

We do not disclose personal information to third parties for purposes unrelated to those described in this policy unless we have a lawful basis to do so.

International handling of information

We are based in Japan and serve customers in other countries. Personal information may be accessed, processed, or stored outside your country by us or the providers we use. Where applicable law requires safeguards for an international transfer, we will take steps to meet those requirements.

How we protect information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure.

If you have an account, please keep your password confidential and contact us if you believe your account has been accessed without authorization.

How long we keep information

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations. Retention periods may vary depending on the type of information and the reason we hold it. When information is no longer needed, we will delete or otherwise handle it in accordance with applicable law.

Your privacy choices and rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to object to or restrict certain uses of your information, request a copy of it, or withdraw consent where we rely on consent.

You can unsubscribe from marketing emails using the link in those emails. To make another privacy request, please contact us using the details below. We may need to verify your identity before responding, and some requests may be subject to legal exceptions.

Third-party websites

Our website may contain links to websites operated by others. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the updated policy on this page and revise the “Last updated” date. Where required, we will provide additional notice.

Contact and complaints

If you have a question, wish to exercise a privacy right, or want to make a complaint, please contact us through the Help Center on the Japanese Taste website or write to:

Expandy Co., Ltd.
12-20 Ikeda-cho
Nishinomiya, Hyogo 662-0911
Japan