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Returns Policy

About Our Returns Policy

If you are not satisfied with your purchase, you can return your item(s) with the following conditions and exceptions:

  • After receiving the item, contact us within 7 days with your original order number and state the reason for the return.
  • Item(s) must be returned in new condition, unused and in the original packaging to be eligible for a return.
  • Original shipping and handling fees are not refundable.
  • If the items are in an acceptable condition, we will offer you a full refund (excluding original postage cost when applicable) for the returned item(s).
  • A credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.
  • We are not responsible for returned packages due to incorrect shipping address issues, continued absence of the recipient or unpaid import taxes, customs duties and fees levied by the destination country.
  • For information about products that can't be returned, see section 'Item Specific Return Policy'.

Item Specific Return Policy

Specific return policies exist for the items below.

Food & Beverages

  • Food & Beverage items are not returnable or replaceable unless defective or damaged.
  • Contact Customer Service in the unlikely case of a defective or damaged item.

Health (Drugstore)

  • Health related products including supplements, dietary supplements, medicines and medical devices are not returnable or replaceable unless defective or damaged. 
  • Contact Customer Service in the unlikely case of a defective or damaged item.

How to Return Your Item

  • After receiving the item, contact us within 7 days with your original order number and reason for the return.
  • Package the item(s) along with all the original packaging & accessories.
  • Return the item(s) using a trackable method at the carrier of your choice.
  • It can take up to 4 weeks for an item to reach us once you return it. Once the item is received at our fulfilment center, it takes 3 business days for the refund to be processed and up to 2 weeks for the refund amount to appear in your account.

Still have questions?

Call us at +(81) 06-6423-9203 or contact us on this page. We'll be happy to assist you.